Privacy Policy

Information you provide directly

• Contact form: name, email address, phone number, subject, and message body.
• Quote and trading inquiries: company details, declared quantities, destination country, and settlement preferences.
• Shipment tracking: tracking identifiers issued at dispatch and, where applicable, recipient contact details.
• Client account registration: name, email address, telephone number, and password.
• Careers: name, email address, résumé, and any supporting documents you choose to submit.

Information collected automatically

• Technical data such as IP address, browser type, device type, and operating system.
• Usage data such as pages visited, time spent on pages, referring URLs, and interaction events.
• Cookies and similar technologies that help us remember your preferences and measure site performance.

• Responding to inquiries submitted through our contact form or by telephone or email.
• Preparing quotes, proposals, and commercial terms for prospective and existing clients.
• Processing and delivering gold shipments, including coordinating with courier partners and customs authorities.
• Verifying identities and complying with our obligations under Ghanaian and international regulations, including anti-money laundering and counter-terrorism financing requirements.
• Maintaining accurate commercial records, invoices, and compliance files.
• Improving the performance, security, and usability of our website.
• Sending service updates, regulatory notices, and, where you have consented, occasional market commentary.
• Complying with legal obligations, responding to lawful requests from public authorities, and enforcing our contractual rights.

Categories of cookies we use

• Strictly necessary: required for the site to function, including authentication, security, and shipment tracking lookups.
• Functional: remember your language, theme, and display preferences.
• Analytical: help us understand which pages are visited most often so we can improve the experience.
• Marketing: only set where you have consented, and used solely to measure the effectiveness of our own campaigns.

Categories of recipients

• Service providers: hosting, cloud storage, email delivery, analytics, and customer support tools.
• Logistics partners: couriers, vault operators, and customs brokers involved in delivering consignments.
• Professional advisers: auditors, legal counsel, and compliance consultants bound by confidentiality obligations.
• Regulators and public authorities: where we are legally required to disclose information, including the Minerals Commission of Ghana and the GoldBod framework established under the Ghana Gold Board Act, 2025 (Act 1140).
• Insurers: where a shipment requires coverage for the declared value.

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request that we delete information we no longer have a lawful reason to keep.
• Restriction: ask us to limit how we use your information while a concern is being investigated.
• Objection: object to processing based on our legitimate interests or to direct marketing.
• Portability: receive a copy of your information in a structured, machine-readable format.
• Withdraw consent: withdraw any consent you have given at any time, without affecting the lawfulness of prior processing.

Security measures

• Encrypted transmission of data between your browser and our servers using HTTPS.
• Role-based access controls so that only authorised personnel can view client information.
• Multi-factor authentication for administrative access.
• Regular review of access logs and security events.
• Written confidentiality obligations for employees, contractors, and partners.
• Physical and environmental safeguards at our offices in Accra and our operational base in the Obuasi Municipal District.